IT specialist with hands-on experience across healthcare and corporate environments, combining end-user support, device management, cloud administration, and clear communication when the stakes are high.
I care about more than closing tickets. I want to keep teams moving, reduce friction, and make infrastructure feel dependable.
I have three years of practical experience supporting enterprise environments in healthcare and corporate settings. My work spans end-user support, networking fundamentals, cloud administration, identity workflows, and device management across platforms.
I enjoy learning new tools, documenting repeatable processes, and making complex operational work easier for the people around me. I try to bring a combination of technical depth, calm communication, and dependable follow-through to every team I support.
I focus on fast diagnosis, clean follow-through, and support that respects both the user experience and the system behind the issue.
I am comfortable in fast-paced environments, thoughtful about documentation and handoff, and careful about when and how to escalate.
My background combines modern endpoint management, Microsoft cloud tooling, and high-touch support across distributed teams and high-trust environments.
Skills are grouped by the kinds of work Miguel is trusted to handle in real production environments.
Recent roles show a pattern: broader responsibility, larger user populations, and deeper exposure to infrastructure and platform tooling.
Operating closer to systems and engineering, with a stronger emphasis on issue patterns, documentation quality, and platform-level support inside a healthcare environment.
Blended endpoint administration, hardware lifecycle ownership, vendor coordination, and urgent support for a distributed organization with compliance pressure.
Worked inside a high-visibility corporate environment supporting executives while also contributing to migration and security projects affecting hundreds of employees.
Early support experience focused on hands-on user moves, ticket response, and Apple fleet coordination, building the operational foundation for later roles.
Engineering training gives the support work a stronger systems lens, while certification reinforces networking fundamentals in hands-on scenarios.
Validated real-world command line work on Cisco routing and switching devices.
Miguel is based in New York City and open to conversations around IT support, endpoint operations, and cloud-forward internal tooling environments.